Frequently Asked Questions

Where is the library located?


My Account & Library Card

How do I get a library card?
What if I lost my library card?
What if I move, change my phone number, or email address?
How long is my library card valid?
Why can’t I log into my account?

 

Fines, Lost & Damaged Items
How do I pay my fines?

What if I lose or damage an item?

 

Holds & Renewals
How can I put an item on hold?

Why can’t I renew my items?

 

Loan Periods & Requests

How long can I keep an item?
What if the library doesn’t have what I want?


Where is the library located?

Main Library

355 Schoenbeck Rd.
Wheeling, IL 60090
Map


Prospect Heights Branch
99 E. Palatine Rd., Suite A
Prospect Heights, IL 60070
Map


How do I get a library card?

Sign up for your library card at the main library or Prospect Heights Branch during regular library hours. Become a member.

What if I lost my library card?

Report lost or stolen cards immediately to the library at 847.459.4100. You are responsible for all items checked out on the card, including all charges and fines that accrue on the card until you notify the library that your card has been lost or stolen. Visit the Checkout Desk to sign up for a new card and bring proof of residency documents listed here.

What if I move, change my phone number, or email address?

Please report any changes to your account immediately. For a change of address, you may verify you are still within our district boundaries by calling 847.459.4100. If you no longer reside within our boundaries, please obtain a new card from your home library.


Changes to your phone number or email address can be updated over the phone, 847.459.4100, or in person at the Check Out Desk.


How long is my library card valid?

Indian Trails Library cards expire every three years and nonresident member cards expire after one year. You will receive notification by mail or email one month before your card expires. To renew your card, present valid identification at the library and verify account information. Fines, lost items or fees need to be resolved before your card can be renewed.

 

Valid forms of identification include the following

  • Illinois driver’s license or Photo I.D. card
  • Utility bill
  • Vehicle insurance card
  • Mortgage documents
  • Rental leases

Why can’t I log in to my account?

Expired Cards
An expired card will prevent you from accessing your account online. Please contact call 847.459.4100 for assistance with your account.

 

Outstanding Fines and Fees

Fines in excess of $10 or fines that have accrued for 21 days or longer will affect your access to library services, including accessing your account, library computers, electronic resources, and self-checkout stations.


How do I pay my fines?

Fines may be paid at the first floor Check Out Desk with cash or check. You may pay by credit or debit card online through My Account or at any self-checkout station.

What if I lose or damage an item?

The lost or damaged item can be paid for at the original purchase price. No refunds are given if the lost item is found after it has been paid for or replaced. The library no longer accepts replacements for lost or damaged items.


How can I put an item on hold?

Resident cardholders may request holds on items. Please have your library card number and PIN available before placing a hold. Place an item on hold.


Why can’t I renew my items?

Hot Picks
Hot Pick items are not renewable.

Requests
Items have been requested by another member.

Maximum Renewals
Items may be renewed up to a four times.

Interlibrary Loans
Items that have been borrowed from another library must be renewed via phone or in person. Please contact Indian Trails Library to renew these items, 847.459.4100.

Expired Library Card
Indian Trails Library cards expire every three years. Please contact the library to renew your card, 847.459.4100.

How long can I keep an item?

1 Week
  • Hot Picks: DVDs, Blu-rays
  • Regular DVDs, Blu-rays, video games

 

2 Weeks

  • Hot Picks: Books
  • Adult new fiction, Playaway Views, e-readers, tablets, e-books, iPad literacy kits

 

3 Weeks

  • DVDs and Blu-rays: TV shows, anime, nonfiction
  • Children and young adult print materials
  • Regular adult print material, music CDs, audiobooks, magazines, Cliff’s notes, vertical files, comic books

 

6 Weeks

  • Book club books, vacation loans (new books not eligible), institution checkouts

What if the library doesn’t have what I want?

Indian Trails Library cardholders in good standing may request interlibrary loan for items the library does not currently have by placing a request online or at a service desk.